Creating & resolving tickets
Open, assign and close support tickets.
Create a ticket
- Choose Raise a Support Ticket.
- Fill Ticket Information: subject and Description.
- Set the Category and Priority.
- Assign it and save — it starts as Open.
Resolve & close
- Open the ticket’s Ticket Details and work the issue.
- Update the Status to Resolved once fixed, then Closed.
Filter and search (“Search tickets…”) by status, category and priority to manage your queue.
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