Email tracking (opens/clicks)
Track recipient engagement with email campaigns.
With tracking enabled for an email campaign, TheEazy CXM measures opens and link clicks in campaign reporting.
Enable & view
- Open Tracking Settings — in the email campaign builder, turn on Track Opens and/or Track Clicks.
- Launch the campaign — finish the setup and send the email campaign.
- View engagement — review the Open Rate and Click Rate in campaign reporting.
Open/click tracking is not available for one-off emails sent from a lead or contact record.
Open tracking relies on the recipient loading images; treat opens as indicative, clicks as definitive.
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