TheEazy CXM · Documentation
Docs › Core CRM › Setting & tracking goals

Setting & tracking goals

Create a goal and follow its progress.

Create a goal

  1. Open Goals and create a new goal (optionally Choose a Goal Template).
  2. Enter the Goal Title and a description (“Describe your goal in detail…”).
  3. Set the Goal Type and Goal Level.
  4. Define the Metric Name and Target Value, and choose the Period.
  5. Optionally set a Parent Goal to place it in the Goal Hierarchy.
  6. Save.

Tracking

Progress is tracked against the target over the period; update the target via “Enter new target value” if scope changes. Use the goals analytics dashboard to monitor attainment across Active and Completed goals.

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