Inbox & conversations
Manage live WhatsApp conversations.
The Inbox is where two-way conversations happen. Incoming messages arrive via the webhook; you reply in real time and the history is kept per contact.
Using the inbox
- Open WhatsApp Inbox.
- Select a conversation to read its history.
- Reply with free text (within the 24-hour window) or a template; use Quick Replies for common answers.
Inbound messages require the webhook to be configured.
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