WhatsApp Business overview

Use WhatsApp Business inside the CRM to message customers at scale.

The WhatsApp Business module connects your WhatsApp Business account so you can have one-to-one conversations, run broadcast campaigns, use approved message templates, and automate replies — all from the CRM.

What’s included

Inbox for live conversations.
Campaigns for broadcasts.
Send Message for individual and template messages.
Templates and a Template Library of patterns.
Quick Replies and Auto-reply rules.
Settings to connect your number and webhook.

Connect your account first (see “Connecting WhatsApp”), then register your number before sending.

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