Webhook setup

Configure the WhatsApp webhook so the CRM receives messages and statuses.

The webhook lets WhatsApp notify the CRM of inbound messages and delivery/read statuses. The Settings page provides the values you need.

Steps

In WhatsApp Settings, open the webhook card.
Copy the provided callback URL and verify token (use the reveal/copy controls).
Paste them into your WhatsApp app’s webhook configuration and subscribe to message events.
Verify — once active, inbound messages flow into the Inbox.

Without the webhook you can send but won’t receive replies in the Inbox.